Guest Services

Management Office Hours

Visit our Management Office located in Kahala Mall, near Macy’s, between Cinnamon Girl and Mahina. M-F: 8AM-5PM. Contact: 808.732.7736



Kahala Mall Wifi is FREE for 2 hours. Select “KahalaMall-WiFi” network to connect.


Security | Lost + Found

The Kahala Mall Security Office is located on property.  To report any lost or found items, contact a Security Officer in the Mall or call 808.732.6269, available 24-7.


Wheelchair Loans

Kahala Mall offers the use of a wheelchair to its guests. Simply contact any Security Officer in the Mall or call the Security Office at 808.732.6269.


United States Postal Service – Mailbox

Located curbside of See’s Candies and Waialae Post Office on Pahoa Ave.



– Taxi Service, The Cab courtesy phone curbside of Whole Foods Market entrance.

– TheBus stop to/from Waikiki is located on Kilauea Ave. near Starbucks Drive-Thru. Visit | 808.848.5555 for up-to-date arrival and departure times. Japanese language is available HERE. 

– Catch the “Blue” line Waikiki Trolley or other tour partner trolleys to/from Kahala Mall. It is a short, scenic ride to Kahala Mall, located just minutes from Waikiki. The trolley stop is located outside of Macy’s, across from Starbucks Drive-Thru. Tickets are available for purchase onboard or at various locations in Waikiki. For more information visit | 808.591.2561

– The Kahala Hotel & Resort Shuttle pick-up & drop-off location is at the Trolley Stop. This service is for hotel guests only. For more information visit | concierge 808.739.8888 or 808.739.8811 | International: +1.808.739.8888


Goodwill Donation Center

Enter Kahala Mall parking from Hunakai St., located in the parking area across from CorePower Yoga. Call 808.836.9675 for more information. 

Hours of Operation:

The Goodwill staff will provide receipts for tax purposes. DO NOT drop-off items when the kiosk is closed. Thank you for your support and cooperation.