Guest Services

Management Office Hours

Visit our Management Office located in Kahala Mall, near Macy’s, between Cinnamon Girl and Mahina. M-F: 8AM-5PM. Contact: 808.732.7736



Kahala Mall Wifi is FREE for 2 hours. Select “KahalaMall-WiFi” network to connect.


Security | Lost + Found

The Kahala Mall Security Office is located on property.  To report any lost or found items, contact a Security Officer in the Mall or call 808.732.6269, available 24-7.


Wheelchair Loans

Kahala Mall offers the use of a wheelchair to its guests. Simply contact any Security Officer in the Mall or call the Security Office at 808.732.6269.



Located curbside of See’s Candies and Waialae Post Office on Pahoa Ave.



– Taxi Service, The Cab courtesy phone curbside of Whole Foods Market entrance.

– TheBus stop to/from Waikiki is located on Kilauea Ave. across from the Kahala Mall Trolley Stop. Visit for the assistance and up-to-date arrival and departure times.

– Catch the “Green or Blue” line Waikiki Trolley or other tour partner trolleys to/from Kahala Mall. It is a short, scenic ride to Kahala Mall, located just minutes from Waikiki. The trolley stop is located outside of Macy’s Men’s Store. Tickets are available for purchase onboard or at various locations in Waikiki. For more information visit | 808.593.2822

– The Kahala Hotel & Resort Shuttle pick-up & drop-off location is at the Trolley Stop. For more information visit | concierge 808.739.8811 | toll free US & Canada: 1.866.318.4579 | International: +1.808.739.8888


Goodwill Donation Center

Enter Kahala Mall parking from Hunakai St., located in the parking area across from CorePower Yoga.

Hours of Operation:
M-F: 9:30AM-4PM
Sat: 8:30AM-5PM
Sun: 9:30AM-4PM

During working hours, Goodwill staff will provide receipts for tax purposes. Donations can also be dropped off at this location 24-7 (receipt will not be provided).